of the company Queens Store s.r.o.
with its registered office at Thámova 166/18, 186 00, Prague 8, Czech Republic
ID No.: 065 51 203
for the sale of goods through the online store and website visits
By browsing the web interface of the QUEENS online store, or by contacting QUEENS via the contact form, telephone, e-mail communication, social media, or by providing QUEENS with any kind of personal data, QUEENS handles and processes the personal data you provide. This document informs you in accordance with the law about the method of processing personal data and about the rights that arise from the processing of personal data.
WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?
The controller of your personal data is Queens Store s.r.o., with its registered office at Thámova 166/18, 186 00, Prague 8, Czech Republic, ID No.: 06551203, e-mail: [email protected], tel.: 604 995 511 (hereinafter referred to as the „Controller“).
IN WHAT SITUATIONS WILL WE PROCESS YOUR DATA?
WITH YOUR CONSENT
Legal basis: Consent.
We will ask for your consent if we do not have another legal basis that meets the requirements of data processing and protection legislation (e.g., legitimate interest under Recital 47 of the General Data Protection Regulation, hereinafter referred to as „GDPR“) and you want to receive from us:
marketing offers;
commercial communications;
receive the benefits of our customer program.
If you give us your consent to the processing of personal data in accordance with this point for the purpose of sending marketing offers, commercial communications or for the possibility of receiving benefits of the Controller's customer program, you can withdraw such consent at any time in writing sent to the Controller's address or in electronic form sent to the e-mail: [email protected].
We will also ask for your consent when you visit our website on the so-called „consent“ banner, for consent to the processing of cookies and other personal data in order to ensure the reliability and security of our website, to monitor its performance and to be able to personalize its content and the content of advertisements for you. We will only ask for your consent in relation to the processing of personal data (cookies, e-mail, telephone) with regard to your preferences and for analytical and marketing purposes and the linking of this data and its transfer to our partners. We do not need your consent to process the so-called necessary cookies required for the functionality of our website https://www.queens.global/en/.
WITHOUT YOUR CONSENT
Without your consent, we may process your personal data on the basis of the following legal titles and for the following purposes:
Legal basis: Performance of the contract.
Purpose:
realization of the concluded contract (most often a purchase contract), including delivery of goods and related communication.
Legal basis: Implementation of measures before concluding the contract carried out at your request.
Purpose:
providing information at your request about the terms of the contract, availability of goods, delivery of goods, etc.
Legal basis: Protection of the rights and legally protected interests of the Controller.
Purpose:
for the recovery of amounts due for delivered goods or other claims of the Controller;
in selected cases, assessment of your creditworthiness.
Legal basis: Legitimate interest of the Controller.
Purpose:
direct marketing aimed exclusively at our registered customers and persons meeting the requirements of Recital 47 of the GDPR, consisting of offering relevant products and services provided by the Controller in connection with previous performance of the contract, or in connection with your registration of a customer account;
functionality of the website https://www.queens.global/en/.
Legal basis: Fulfillment of a legal obligation arising from the law.
Purpose:
providing assistance to state authorities on the basis of the law and within its limits, including the storage of data on the basis of the law;
bookkeeping;
electronic records of sales.
PERSONAL DATA PROCESSED AUTOMATICALLY
When you visit our website, we may collect certain information about you, such as your IP address, the date and time you access our website, information about your internet browser, operating system or language settings. If you access our website from a mobile phone or similar device, we may also process information about your mobile device.
We may also process information about your behavior on our website, i.e., e.g., which links on our website you have visited and which goods are displayed.
The aforementioned automatic processing of personal data serves exclusively to improve our services. For example, by using your order history and behavior on the web, we can offer more relevant offers of other goods and services for the products purchased. At certain places, we therefore display offers that are directly for you and correspond to your needs and interests.
WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?
Depending on the type of legal title, we may process the following personal data about you that you provide to us:
identification data (name, surname, date of birth);
contact details (telephone number, e-mail address, postal address);
data about the products you have purchased, or the services we have provided to you;
data from our mutual communication (whether it was in person, in writing, by telephone or otherwise);
payment details (e.g. details of the amount paid, etc.);
only in selected cases, data on your creditworthiness, for the purposes of the so-called blacklist (see the Controller's terms and conditions – article Transport and delivery of goods);
IP address and cookies.
WHERE DOES THIS INFORMATION COME FROM?
Your personal data processed by the Controller for the purposes described above come exclusively from you, i.e. data that you have provided to us, e.g. in connection with the conclusion of a contract (purchase of goods) or that you have provided to us for the purposes of the customer program and registration for it, or on the basis of your express consent, or you have visited our website.
DO WE TRANSFER YOUR PERSONAL DATA TO COUNTRIES OUTSIDE THE EEA?
We may transfer your personal data to countries outside the European Economic Area (EEA), e.g. if one of our service providers uses staff or equipment located outside the EEA.
With regard to the protection of your privacy, fundamental rights and freedoms and the exercise of your rights, we have implemented security measures, in particular by ensuring an adequate level of protection on the basis of the EU Standard Contractual Clauses, which are based on the model clauses of the European Commission.
WHO IS THE RECIPIENT OF THE PERSONAL DATA?
We transfer your personal data in justified cases and only to the necessary or specified extent to these categories of recipients:
to our contractual partners, whom we need for our normal operation and the implementation of the contractual relationship with you, in particular:
suppliers of information technology through which we operate the online store and process your orders, web hosting providers. The service providers are vetted and provide sufficient guarantees regarding the confidentiality and protection of your personal data. We have concluded written personal data processing agreements with all these providers, in which the providers undertake to protect personal data and to comply with our standards for securing personal data;
providers of accounting and tax services for the fulfillment of our legal obligations;
providers of courier or postal services (carrier), but only to the extent of your first and last name, delivery address, tel. number at which the carrier can contact you, and if the goods have not been paid for in advance, also the amount to be paid upon receipt of the goods. In relation to the personal data we transfer to it, the carrier is only entitled to process it for the purpose of delivering the goods and then to delete the personal data without delay;
in the case of sending commercial communications (e.g. by e-mail, sms), we use the services of the Brevo business group to send them. This entity is bound by a duty of confidentiality and may not use your personal data for any other purpose, for which we are fully responsible;
to other entities in cases where the provision of your data is imposed on us by law, or if it is necessary for the protection of our legitimate interests (e.g. courts, Police of the Czech Republic, etc.);
if you give us your consent, to the extent of your e-mail address used in the context of a purchase on our online store, to the operator of the service used for generating and sending purchase satisfaction questionnaires. Such an operator is in the position of a personal data processor with respect to our company. By transferring this personal data, we ensure all the rights set out in this document and fulfill all obligations;
if you give us your consent, to the extent of your e-mail address, telephone number and related cookies, to our partners for marketing purposes, for the purpose of tracking, targeting and personalizing advertising on our and other websites, using Google, Facebook, Criteo, Sklik and other tools - you will always find specific information in the overview of the cookies used);
our company does not have access to the details of the payment cards you use to pay in our online store. Only the secure payment gateway and the relevant banking institution have access to your payment card details.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA?
We will process your personal data for the entire duration of the contractual relationship between you and us. In the case of processing of personal data to which consent has been given, your personal data will be processed for the period for which consent has been given. Consent to the use of cookies you have allowed is granted for a period of 12 months. The retention period for individual cookies is set out in the cookie overview below.
We process data obtained through a customer account or in another similar way for the duration of the use of our services. Subsequently, only basic identification data and information on the reason for which the customer account was cancelled or data forming part of operational backups are usually stored for a reasonable period of time.
Please note that we must process those personal data that are necessary for the proper provision of services, or for the fulfillment of all our obligations, whether these obligations arise from a contract between us or from generally binding legal regulations, regardless of the consent you have given, for the period specified by the relevant legal regulations or in accordance with them (e.g. for tax documents, this period is at least 10 years).
HOW IS YOUR PERSONAL DATA SECURED?
In order to ensure the confidentiality, integrity and availability of your personal data, we use modern IT security systems, maintain appropriate security technical and organizational measures against illegal or unauthorized processing of your personal data and against accidental loss or damage to your personal data.
Access to your personal data is only granted to persons who need it to perform their work duties and are bound by a legal or contractual duty of confidentiality.
EU AI ACT COMPLIANCE STATEMENT
We use AI-powered technologies to provide certain services, including our customer support chatbot. These tools are designed and operated in compliance with applicable regulations, including the EU Artificial Intelligence Act. The chatbot is provided by Amio AI Chatbot and may process data you share to assist with your inquiries. For details on how our provider handles data, please see their privacy and compliance information here.
COOKIES
We operate the website https://www.queens.global/en/. This website uses cookies. Cookies are small text files that are stored on your computer, tablet or smartphone. Some of these files are necessary for the optimal functioning of the website, others help us to analyze the website or allow us to ensure a better user experience.
Our website uses both temporary cookies, which are stored on the user's device only for the duration of the session, and persistent cookies, which remain stored on the user's device depending on the set lifetime of the specific cookie.
Depending on the function and purpose for which cookies are used, we use the following cookies on our website:
Necessary cookies – they allow you to move around the relevant website and use its basic functions. These cookies are necessary for the use of the website and we do not need your consent to use them.
Preference cookies – allow the website to remember information that changes how the website behaves or looks, depending on your preferences and behavior.
Analytical cookies – allow us to track the number of visitors and their sources. This helps us to understand what interests (or does not interest) visitors, how they move around the site, what elements they use, and thus improve the performance of our site.
Marketing cookies – allow us to track visitors on websites and our sites and are set by partners we use for marketing. Thanks to these cookies, they can create profiles about your interests and target advertising in their advertising systems (i.e. also on other websites) accordingly. The intention is to show you advertising that is relevant and interesting to you and thus more valuable for publishers and third-party advertisers.
You can find an overview of all the cookies we use here.
Browser settings, cookie settings and consent settings for the processing and transfer of personal data, including the possibility of withdrawing consent
When you visit our website, a so-called „consent“ banner will be displayed, which will inform you that our site uses technical cookies and at the same time ask you to give your consent to the processing of preference and analytical cookies, as well as consent to the processing of personal data (e-mail and telephone) and cookies for marketing purposes, including their transfer to our partners. You are allowed to consent to the use of all tools/types of cookies, or only to the necessary cookies (cookies without which the site could not function). You are also entitled to set for yourself which tools/types of cookies you agree to use. You can change your choice at any time on this page.
As for cookies, they are enabled by default in most browsers. If you do not want to use cookies or if you want the internet browser to announce the use of cookies, you must make the necessary settings in your internet browser. You can find more information on how to enable and disable cookies and how to delete them in the help in your browser. The specific procedure differs in individual browsers. You can find more detailed information about the most common browsers here:
Chrome - https://support.google.com/accounts/answer/61416?hl=en
Firefox - https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
MS Internet Explorer / Edge – https://windows.microsoft.com
Safari – https://support.apple.com
Opera – https://help.opera.com
Disabling the use of cookies may lead to limitations or unavailability of some website functionalities.
Use of advertising, preference and interest-oriented cookies (use of Google services)
Our goal is to provide you with content that is as tailored to you as possible when you visit our website. We achieve this not only through the content of our website, but also through displayed advertisements and advertisements that we ourselves place on external websites and in external applications.
In order to personalize the content as much as possible, we create a profile of your anticipated interests and preferences. The goal is to provide you with the most relevant content. To do this, we use Google Analytics and Google Ads, tools provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Detailed information about Google Analytics and Google Ads and data protection can be found at http://www.google.com/intl/en/privacy/privacy-policy.html.
Third-party cookie management
For more detailed information on how third-party cookies are managed and set, please read their cookie policies:
Use of social plugins
On the website, we use so-called social plugins of several social networks. These are plugins of the social networks Facebook and Instagram, operated by Meta Platforms Ireland Limited, with its registered office at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, the social network TikTok, operated by TikTok Technology Limited, with its registered office at 10 Earlsfort Terrace, Dublin, D02 T380, Ireland, the social network X, operated by Twitter International Unlimited Company, with its registered office at One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland. We also use the plugin of the social network YouTube, which is operated by Google Inc., with its registered office at Amphitheatre Parkway, Mountain View, CA 94043, USA, the plugin of the LinkedIn network, which is operated by LinkedIn Ireland Unlimited Company, with its registered office at Wilton Plaza, Wilton Place, Dublin 2, Ireland, and the plugin of the social network Pinterest, operated by Pinterest Europe Ltd., with its registered office at Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland.
You can recognize the social plugins by the individual logos of the social networks that are visible on our pages.
If you are also logged into the selected social network with your username and password at the time of visiting the website, information that you are visiting the website will be transferred there, and then it can be assigned to your user account. The operator of the social network is thus able to find out your username.
Please note that this data may also be processed by the provider in countries outside the European Economic Area. We have no influence on the scope, manner and purpose of data processing by the social network provider. Please also note that the social network operator may use the above-mentioned data in accordance with the terms and conditions you agreed to when creating your profile on the given social network.
Information on the purpose and scope of data collection and on their further processing and use by the operators of social networks, as well as on your rights related to this issue and the possibility of setting up the protection of your privacy, can be found in the data protection information of the provider:
Facebook: en-gb.facebook.com/about/privacy/
Instagram: https://privacycenter.instagram.com/policy/
TikTok: https://www.tiktok.com/legal/page/eea/privacy-policy/en
You can control which cookies about you are processed by the Controller. To do this, you can use this add-on program from Google (can only be run from a computer). Or you can use one of the common internet browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with anonymous browsing enabled, which prevents the storage of data about visited websites, or you can completely disable the storage of cookies in your browser. However, if you also disable the processing of technical and functional cookies, you will prevent some functions from working. Turning off analytical tools will not prevent you from being shown marketing offers, they will just be less relevant to you.
WHAT ARE YOUR RIGHTS IN THE PROCESSING OF YOUR PERSONAL DATA?
With regard to your personal data, you have the following rights, which you can exercise in electronic form sent to the e-mail address: [email protected], or in writing sent to the address of the Controller's registered office:
Right of access – you can ask the Controller for access to the personal data we process about you. The Controller will also provide you with a copy of the personal data being processed.
Furthermore, you have the right to request from the Controller
what are the specific purposes of the processing of your personal data;
what are the categories of personal data concerned;
who, besides us, are the recipients of your personal data;
the planned period for which your personal data will be stored with the Controller;
whether you have the right to request from us the rectification or erasure of your personal data or the restriction of their processing or to object to this processing;
information on the source of the personal data, if we have not obtained it from you.
Right to rectification – you can ask the Controller to rectify inaccurate or incomplete personal data we process about you
Right to erasure – you can ask the Controller to erase your personal data (if the Controller has not already done so himself), if one of the following situations occurs:
the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
you have withdrawn the consent on the basis of which your personal data were processed, and there is no other legal basis for their processing;
you have objected to being the subject of a decision based on the automated processing of your personal data and there are no overriding legitimate grounds for such processing, or you have objected to the processing of your personal data for direct marketing purposes;
your personal data has been processed unlawfully;
your personal data must be erased to comply with a legal obligation laid down in Union or Member State law to which the controller is subject;
Right to restriction of processing – you can ask the Controller to restrict the processing of your personal data if one of the following situations occurs:
You have denied the accuracy of the personal data, for the time necessary for the Controller to verify the accuracy of the personal data;
the processing of your personal data is unlawful, but you refuse the erasure of this data and instead request the restriction of its use;
the Controller no longer needs the personal data for the purposes of processing, but you require them for the establishment, exercise or defense of legal claims;
You have objected to the processing of your personal data pursuant to Article 21(1) of the GDPR, until it is verified whether the legitimate grounds of the Controller override your legitimate grounds
Right to data portability – in the cases provided for by the GPDR, you have the right to obtain the personal data concerning you that you have provided to the Controller, in a structured, commonly used and machine-readable format, provided that this right does not adversely affect the rights and freedoms of others
Right to withdraw consent – if the processing of your personal data is based on consent, you have the right to withdraw your consent to the processing of personal data for the purpose for which you gave consent at any time
Right to object – you can object at any time to the processing of your personal data by the Controller for the purposes of direct marketing carried out on the basis of the Controller's legitimate interest
Right to lodge a complaint – you have the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz
QUESTIONS AND CONTACTS
If you wish to exercise any of your rights in connection with the processing of your personal data or have any other question or complaint regarding their processing, please contact us by post, telephone or e-mail at the contacts below.
Queens Store s.r.o.
Thámova 166/18, Karlín, 186 00 Praha 8
e-mail: [email protected], tel.: 604 995 511
CHANGES TO THIS POLICY
We may decide to change or update this policy. The current version of the policy will always be available on the website https://www.queens.global/en/.